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A few weeks ago, I was visiting my friend Gina while she had some other people over. Another friend, Sara, was in the kitchen telling a group of us all about her husband who was sick. As she spoke, her head dropped lower and lower. She seemed to be using that tone of voice I've heard when people are trying not to cry; a little choked up, overly high-pitched and false-happy sounding. She was sad, but she did seem to be getting some relief by opening up to both of us about the many fun times her and her husband had together, before the illness. She moved on, describing the very limited life they lived now; they were only travelling short distances, they hadn't seen certain close friends in many years, and they had to carry their medical equipment everywhere they went.
As Sara went on, Gina commented, "Wow, so there's nothing that can be done? Have they tried all the medicines? What about surgery, have they tried that? Which hospital did she go to?" Etc. I was noticing that Gina was doing exactly what I've done so many times - she was trying to fix her problem.
As Gina continued her medical analysis, I realized I was seeing the entire discussion as a spectator, it was like watching a play open up before me. Sara's face had gone blank, and she was numbly answering Gina's questions one after the other. It was clear to me from Sara's reaction to Gina that the 'let's fix you' language was so very wrong; because I could see Sara dropping out of the conversation. She had stopped making eye contact with any of us, and she acted like she wanted to leave the room as soon as she could.
Since I was seeing it a bit detached, I was able to react differently than I've done before. I said, "I can't imagine what that's like for you, how have you been holding up?" I gave her one of my favorite facial expressions - the Curious/Sad face. I use it on my kids sometimes when they are crying but I have no idea why.
It seemed to work - she snapped out of the blank stare, and reacted calmly. She felt her feelings and then moved on, and we were able to move on.
As Gina continued her medical analysis, I realized I was seeing the entire discussion as a spectator, it was like watching a play open up before me. Sara's face had gone blank, and she was numbly answering Gina's questions one after the other. It was clear to me from Sara's reaction to Gina that the 'let's fix you' language was so very wrong; because I could see Sara dropping out of the conversation. She had stopped making eye contact with any of us, and she acted like she wanted to leave the room as soon as she could.
Since I was seeing it a bit detached, I was able to react differently than I've done before. I said, "I can't imagine what that's like for you, how have you been holding up?" I gave her one of my favorite facial expressions - the Curious/Sad face. I use it on my kids sometimes when they are crying but I have no idea why.
It seemed to work - she snapped out of the blank stare, and reacted calmly. She felt her feelings and then moved on, and we were able to move on.
It was clear to me that Sara wasn't asking us to, "Please fix my husband's problem." She was expressing her feelings, saying, "I'm sad, and I want you to tell me that you hear my sadness."
What do you do if someone is complaining to you? How would you have reacted to Sara, or to Gina?
Janet
